Haringey Cleaners Terms and Conditions
Haringey Cleaners provides domestic and commercial cleaning services across the UK on the basis of these service terms and conditions. By making a booking, confirming an appointment, or allowing a cleaner to commence work, the customer agrees to be bound by the terms set out below. These terms are designed to create clarity around the booking process, payment obligations, cancellations, liability, and waste handling, while also ensuring that all services are delivered in a fair and lawful manner. For the avoidance of doubt, these terms apply to all standard cleaning services, one-off cleans, end of tenancy cleans, and other cleaning appointments supplied under the Haringey Cleaners name.
The cleaning service agreement begins when a customer requests a quotation or submits a booking enquiry. A quotation may be based on property details, service type, estimated time, level of dirt, access conditions, and any special instructions supplied by the customer. Unless otherwise stated, all quotations are estimates only and may be adjusted if the actual work required differs from the information originally provided. Customers must ensure that all details are accurate, complete, and updated before the appointment date. If the cleaner arrives and the property condition, size, or scope of work is materially different from the description given, Haringey Cleaners reserves the right to revise the price, amend the service time, or decline to proceed if the requested work is unsafe or impractical.
A booking is not confirmed until the customer has accepted the quotation, provided any required booking information, and received confirmation from Haringey Cleaners. The company may request access details, parking information, alarm instructions, or other practical matters needed to carry out the service effectively. Customers are responsible for ensuring that the property is accessible at the agreed time. If entry is delayed or not possible, the service may be shortened, rescheduled, or charged in full depending on the circumstances. Haringey Cleaners may allocate a specific cleaner or team, but staff availability can change due to illness, operational needs, or other reasonable factors. In such cases, a suitably qualified replacement may be arranged.
All payments for Haringey Cleaners services must be made in accordance with the terms set out on the quotation, invoice, or booking confirmation. Unless a different arrangement is agreed in writing, payment is due immediately upon completion of the service or in advance where a deposit or prepayment has been requested. The company may accept bank transfer, card payment, direct debit, or other approved methods, subject to availability. Cash payments may be refused if they have not been agreed beforehand. If an invoice is issued, the customer must pay by the stated due date. Late or failed payment may result in charges, suspension of future services, or legal recovery action where appropriate.
Any deposit taken for a cleaning appointment is used to secure the booking and may be non-refundable except where cancellation rights apply under these terms. Where recurring services are arranged, payment may be collected weekly, fortnightly, monthly, or after each visit depending on the account structure agreed between the parties. Haringey Cleaners may change prices from time to time to reflect labour costs, supply costs, seasonal demand, or changes in the service specification. Price changes will not affect appointments already confirmed unless the customer requests a material change to the original booking. Any additional services requested on the day, including extra rooms, appliance cleaning, stain treatment, or waste removal, may incur separate charges.
If a customer fails to make payment when due, Haringey Cleaners may charge reasonable costs associated with collecting the outstanding sum, including administrative fees, bank charges, or debt recovery expenses permitted by law. Interest may also be applied to overdue amounts at the statutory rate where allowed. The customer remains responsible for payment even if the service is interrupted for reasons outside the company’s control, including refusal of access, unsafe premises, lack of utilities, or instruction to stop work before completion. No deduction may be made from the amount due unless the company has expressly agreed a valid refund, reduction, or credit in writing.
Customers may cancel or amend a booking by giving reasonable notice. Unless otherwise stated in the booking confirmation, cancellations made with sufficient notice may be eligible for a full or partial refund of any prepayment, less any non-recoverable costs already incurred. Short-notice cancellations may attract a cancellation fee because the reserved time cannot always be reallocated. If cancellation occurs after the cleaner has arrived, or if the service cannot proceed due to the customer’s actions or omissions, the appointment may be charged in full or in part. Haringey Cleaners will act reasonably when assessing cancellation charges and will take into account the timing, staffing commitments, and any direct expenses already incurred.
Where a customer requests a rescheduled appointment, the company will try to accommodate the change, but alternative dates are subject to availability. Repeated cancellations or frequent last-minute changes may result in a requirement for prepayment before future bookings are accepted. Haringey Cleaners may cancel a booking if there are reasonable operational reasons, including staff illness, severe weather, unsafe working conditions, or circumstances beyond its control. In such cases, the company will usually offer an alternative date or refund any prepayment for the affected service. Nothing in these terms limits any mandatory consumer rights that apply under UK law.
Liability is limited to the extent permitted by law. Haringey Cleaners will perform services with reasonable care and skill, but it does not guarantee that every stain, mark, odour, or item of dirt can be completely removed, particularly where surfaces are old, fragile, porous, poorly maintained, or previously damaged. The customer is responsible for telling the company about delicate materials, hidden risks, valuable items, and any special care requirements. The company will not be liable for damage caused by pre-existing faults, faulty fittings, unstable fixtures, inadequate installation, normal wear and tear, or items that were already loose, cracked, or defective before the cleaning began.
If a claim is made about damage allegedly caused by Haringey Cleaners, the customer must notify the company as soon as reasonably possible and, in any event, within a reasonable time after discovering the issue. The company may request photographs, supporting information, or access to inspect the matter. Any liability for loss or damage, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall be limited to the value of the relevant service unless the law requires a different outcome. The company will not be liable for indirect or consequential losses such as loss of profit, loss of business, or missed opportunities.
Customers must remove or secure fragile, hazardous, sentimental, or high-value items before the cleaner arrives. This includes cash, jewellery, documents, laptops, artworks, and anything that could be damaged, misplaced, or require specialist handling. Haringey Cleaners does not accept responsibility for items left in unsecured areas unless loss is caused directly by proven negligence. The company may refuse to clean any area that presents an unreasonable risk to health, safety, or property. Where the customer instructs the cleaner to move objects, use equipment, or carry out tasks that increase risk, the customer accepts responsibility for ensuring those instructions are appropriate and lawful.
Any cleaning chemicals, products, or tools supplied by Haringey Cleaners remain the property of the company unless otherwise agreed. Customers must not tamper with equipment, mix chemicals, or ask staff to use products in a way that is inconsistent with manufacturer guidance or safety procedures. Haringey Cleaners may suspend or stop work if the environment is unsafe, for example where there is exposure to bodily fluids, mould beyond ordinary domestic levels, pests, sharps, aggressive animals, or other hazards requiring specialist treatment. In such cases, the company may charge for the time spent on site and may recommend that specialist services be arranged where necessary.
The company follows applicable UK waste management rules and expects customers to comply with all relevant waste regulations. Standard cleaning services may include the collection of ordinary waste generated during the appointment, but Haringey Cleaners is not a licensed waste carrier for the removal of controlled, hazardous, or bulky waste unless this has been clearly agreed in advance and carried out lawfully. Items such as paint, chemicals, solvents, batteries, electrical goods, needles, clinical waste, asbestos-related materials, and similar substances must not be left for routine disposal unless prior arrangements have been made in accordance with the law. Any waste that requires special handling remains the customer’s responsibility unless the service contract expressly states otherwise.
When waste is collected as part of a cleaning service, it will be separated, bagged, and handled in a manner consistent with safe working practices and lawful disposal routes. The customer must provide clear instructions if certain items are to be retained, recycled, or separated from general waste. Haringey Cleaners may decline to remove waste that could breach environmental or transport rules, create contamination risk, or require permits not held by the company. The customer indemnifies the company against losses arising from inaccurate waste descriptions, unlawful disposal requests, or failure to disclose hazardous materials. If the customer is in doubt about whether an item can be removed, they should raise the matter before the booking is confirmed.
These terms and conditions may be updated from time to time to reflect changes in law, business practice, or service structure. The version applicable to a booking is the one in force at the time the booking is confirmed, unless a later version is expressly accepted by both parties. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions shall continue in effect. No waiver by Haringey Cleaners of any breach shall be treated as a waiver of future breaches. These terms constitute the entire agreement between the customer and Haringey Cleaners in relation to the relevant service, unless supplemented by a separate written agreement.
These terms are governed by the laws of England and Wales, and any dispute arising from or connected with the services provided by Haringey Cleaners shall be subject to the exclusive jurisdiction of the courts of England and Wales. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these conditions. The cleaning services terms are intended to ensure a transparent, lawful, and professional arrangement for all parties, while maintaining practical standards for booking, payment, cancellation, liability, and waste handling.