Haringey Cleaners Privacy Policy
This Privacy Policy explains how Haringey Cleaners collects, uses, stores and protects personal data relating to its customers and prospective customers in the Haringey area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Haringey Cleaners customers and people who make enquiries or bookings within our service area.
Who We Are and Scope of This Policy
Haringey Cleaners provides cleaning and related services to residential and commercial customers in the Haringey area. For the purposes of data protection law, Haringey Cleaners is the data controller in respect of the personal data we collect and process about you. This means we decide how and why your personal data is used.
This Privacy Policy applies whenever you interact with us, including when you contact us to request a quote, make a booking, receive cleaning services, or otherwise communicate with us as a customer or potential customer in our area.
Types of Personal Data We Collect
The personal data we collect will depend on how you interact with us and the services you use. We may collect and process the following categories of personal data:
Identification and contact details: name, title, address, service address, billing address, and communication preferences.
Contact information: telephone numbers, email addresses and preferred contact method.
Booking and service details: information about requested services, property access instructions that you choose to provide, dates and times of visits, records of services provided, and related notes necessary to deliver the service.
Payment and billing information: details necessary to process payments such as payment status and billing history. We do not store full payment card details; where card payments are used, they are processed by secure third-party payment processors.
Communications and correspondence: records of your communications with us, including enquiries, complaints, feedback and any other messages sent to us by telephone, online forms, or other channels.
Technical information: if you visit any online pages operated by us, we may collect technical data such as IP address, device information and basic usage data, to the extent that this is necessary for security and to improve our services.
How We Collect Personal Data
We collect personal data from you directly when you contact us, request a quote, make a booking, enter into a contract for services, or communicate with us by telephone, in writing, or via any online form we may provide.
We may also receive limited personal data about you from third parties where this is required to provide services you have requested, for example from property management companies or commercial clients who arrange cleaning on your behalf. In such cases, those third parties are responsible for ensuring they have the right to share your data with us.
Lawful Bases for Processing Your Data
We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the circumstances, the lawful bases we rely on are:
Contract: where processing is necessary to enter into or perform a contract with you, for example to provide cleaning services, manage your bookings, communicate with you about appointments, and handle your payments.
Legal obligation: where we must process your data to comply with legal or regulatory requirements, such as keeping records for tax or accounting purposes.
Legitimate interests: where processing is necessary for our legitimate business interests or those of a third party, and your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, protecting our business from fraud or misuse, and keeping basic records.
Consent: where we rely on your consent for specific processing activities, such as certain types of marketing communications. Where we rely on consent, you have the right to withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide services: arranging, managing and delivering cleaning services you request, including contacting you about appointments, access, special instructions and service updates.
Customer service and communication: responding to your enquiries, handling feedback and complaints, and keeping you informed about important changes that affect your services.
Billing and payments: preparing and sending invoices, processing payments, managing any refunds or disputes, and maintaining accounting records.
Administration and operations: maintaining our customer records, scheduling work, training staff, and ensuring the quality and safety of our services.
Security and fraud prevention: protecting our business, customers and staff from fraud, misuse of services and security incidents.
Marketing and service updates: where permitted by law and, where required, with your consent, we may send you information about our services, offers or updates that may be relevant to you. You can opt out of marketing communications at any time.
Data Retention
We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
Customer and booking records are generally kept for the duration of your relationship with us and for a reasonable period afterwards, typically up to six years after the end of the financial year in which our relationship ends, in order to respond to any queries or legal claims and to comply with tax and accounting rules.
Where we have collected data based on your consent and we no longer have another lawful basis for processing it, we will delete or anonymise that data if you withdraw your consent or if it is no longer needed.
Sharing Your Personal Data and Use of Processors
We do not sell your personal data. We may share your personal data with third parties where this is necessary for the purposes set out in this Privacy Policy and permitted by law.
Service providers and processors: we may use trusted third-party providers to support our business operations, such as payment processors, accounting or administration services, IT and hosting providers, and customer management systems. These third parties act as data processors and are only allowed to process your personal data on our instructions, for the purposes we specify, and subject to appropriate confidentiality and security obligations.
Operational partners: where needed to deliver the services you request, we may share limited information with cleaners, subcontractors or other partners who carry out services on our behalf. They receive only the information necessary to perform their duties and are required to handle your data securely and in accordance with data protection law.
Legal and regulatory: we may disclose your personal data where required to do so by law, by a regulator, or in connection with legal proceedings, or to protect our rights, property, safety, customers or staff.
Any sharing of data is carried out in accordance with data protection requirements, and we take steps to ensure your information remains protected.
International Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we will ensure that appropriate safeguards are in place to protect your personal data. This may include standard contractual clauses approved by relevant authorities or other legally recognised mechanisms that ensure an adequate level of protection.
How We Protect Your Personal Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These measures include access controls, secure storage, staff training and policies designed to ensure that personal data is handled in a lawful and secure manner. While no system can be completely secure, we work to continuously improve our safeguards.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights apply to all Haringey Cleaners customers within our service area, subject to certain legal limitations and exemptions.
Right of access: you have the right to request a copy of the personal data we hold about you and information about how we use it.
Right to rectification: you can ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: you can ask us to restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or considering an objection you have raised.
Right to object: you have the right to object to processing based on our legitimate interests, and to object at any time to the use of your personal data for direct marketing.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that it be transmitted to another controller where technically feasible.
Right to withdraw consent: where we rely on your consent for specific processing activities, you can withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
Exercising Your Rights and Complaints
If you wish to exercise any of your rights or have questions about how we handle your personal data, you can contact us using the contact methods available on our usual communication channels. We may need to verify your identity before responding to your request.
If you are not satisfied with our response or believe that your data protection rights have been infringed, you have the right to lodge a complaint with the relevant supervisory authority. In the United Kingdom, this is the Information Commissioner's Office.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any changes will be effective when we publish the updated Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
