Haringey Cleaners Service Terms and Conditions

These Terms and Conditions set out the basis on which Haringey Cleaners provides cleaning services to customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business booking or receiving cleaning services.

Company means Haringey Cleaners, the provider of the cleaning services.

Services means any cleaning or related services provided by the Company, including but not limited to regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office and commercial cleaning, and specialist cleaning where agreed.

Premises means the property or location where the Services are to be carried out.

Cleaner means any employee, worker, contractor, or representative engaged by the Company to carry out the Services.

2. Scope of Services

The Company will provide the Services as agreed with the Customer during the booking process. The specific tasks, frequency, and approximate duration of the visit will be confirmed at the time of booking or in subsequent written communication.

All cleaning tasks are subject to reasonable time constraints, suitability of the Premises, and the condition of the areas to be cleaned. The Company reserves the right to adjust the scope of Services where the actual condition of the Premises differs significantly from the description provided at the time of booking.

The Company does not undertake any work which may pose a health and safety risk, including but not limited to work at excessive heights, handling hazardous substances, or moving heavy furniture or appliances beyond safe manual handling guidelines.

3. Booking Process

Bookings may be made by the Customer through the Companys accepted channels of communication. At the time of booking, the Customer will be asked to provide accurate details, including the Premises address, type of property, approximate size, required Services, and preferred date and time.

All bookings are subject to availability and are not confirmed until acknowledged by the Company. The Company may provide an estimated arrival window for the Cleaner. While every effort will be made to meet the agreed time, this is not guaranteed and minor variations due to traffic, previous jobs, or other circumstances may occur.

Where regular cleaning is requested, the Company will aim to provide the same Cleaner or team for each visit where reasonably possible. However, the Company reserves the right to change personnel at any time.

The Customer is responsible for ensuring that access to the Premises is available at the agreed time. If the Cleaner is unable to gain access due to incorrect details, inaccessible keys, or other reasons within the Customers control, the visit may be treated as a late cancellation and charges may apply.

4. Pricing and Estimates

Prices for Services are based on the information provided by the Customer and the type of service selected. The Company may provide either a fixed price quotation or an hourly rate estimate, depending on the nature of the work.

Any quotation is valid for a limited period and may be withdrawn or varied at any time before acceptance. If, upon arrival, the Premises condition or scope of work differs materially from the information provided, the Company may revise the price, adjust the tasks undertaken, or decline to carry out the work.

Unless expressly stated otherwise, all prices are inclusive of the Companys standard cleaning materials and equipment. Additional charges may apply for specialist products, additional services, or where parking fees, congestion charges, or similar costs are incurred in order to attend the Premises.

5. Payments and Invoicing

Payment terms will be confirmed at the time of booking. The Company may require payment in advance, on the day of service, or within an agreed credit period for business customers.

Accepted payment methods will be advised by the Company and may include card payment, bank transfer, or other cashless options. The Company is not obliged to accept cash payments and may decline or restrict certain payment methods at its discretion.

Where payment is due on or before the date of service, failure to make payment may result in suspension or cancellation of the booking. For ongoing or regular services, the Company may issue periodic invoices. All invoices are payable by the due date stated. Late payment may incur administrative charges or interest in line with applicable legislation.

The Customer is responsible for ensuring that any payment details provided are accurate and that there are sufficient funds or credit available. The Company reserves the right to pass unpaid accounts to third-party collection agencies where necessary.

6. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking, subject to the Companys cancellation policy. Unless otherwise agreed, at least 24 hours notice prior to the scheduled start time is required to cancel or reschedule without charge.

If the Customer cancels or reschedules with less than the required notice, or fails to provide access to the Premises at the agreed time, the Company may charge a late cancellation fee up to the full value of the booked service. This is to cover the Cleaners allocated time and associated costs.

The Company reserves the right to cancel or reschedule a booking due to operational reasons, staff illness, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will offer an alternative appointment at the earliest mutually convenient time. Where payment has already been made and the service cannot be rebooked within a reasonable period, a refund for the cancelled service may be provided.

7. Access to Premises and Customer Obligations

The Customer must ensure safe and lawful access to the Premises at the agreed time and for the duration of the visit. This includes providing clear instructions for entry, access codes or keys where applicable, and any relevant information about alarms or security systems.

The Customer must ensure that the Premises are reasonably tidy and free from excessive clutter, hazards, or obstructions that would prevent effective cleaning. The Company reserves the right to refuse or limit Services where health and safety may be compromised.

The Customer should secure any fragile, valuable, or irreplaceable items prior to the visit. The Company does not accept responsibility for loss of cash, jewellery, or other high-value items left unsecured on the Premises.

Children and pets remain the sole responsibility of the Customer during the visit. The Customer must ensure that children and pets are kept away from cleaning products, equipment, and any areas that could pose a risk.

8. Cleaning Standards and Complaints

The Company aims to provide Services with reasonable skill and care and to meet agreed standards of cleanliness, taking into account the nature and condition of the Premises.

If the Customer is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible, ideally within 24 hours of the visit. The Company may request reasonable evidence, such as photographs or a description of the issue, and may arrange for a re-visit to rectify the problem where appropriate.

Complaints made outside a reasonable timeframe, or where the Premises have been used or occupied in a way that could affect the condition since the visit, may not be eligible for re-clean or compensation.

9. Customer Supplies and Equipment

Unless agreed otherwise, the Company will provide its own cleaning materials and equipment suitable for most standard cleaning tasks.

If the Customer requests the use of their own products or equipment, this is at the Customers risk. The Company accepts no liability for any damage or unsatisfactory results arising from the use of Customer-supplied materials or faulty equipment.

The Customer must inform the Company in advance of any particular surface, finish, or item that requires special care or non-standard cleaning products, such as delicate flooring, antique furniture, or specialist appliances.

10. Waste Handling and Regulations

The Company will remove general household and office waste generated during cleaning and place it in the appropriate internal or external bins at the Premises, in line with local waste separation and recycling requirements where known.

The Company does not provide waste removal or disposal services beyond the normal use of the Customers own bins. The Company is not licensed to carry away, transport, or dispose of controlled waste, builders waste, large bulky items, or hazardous materials from the Premises.

Hazardous materials include, but are not limited to, clinical waste, sharps, chemicals, asbestos, paint, solvents, and any item classified as hazardous or controlled under applicable regulations. If such materials are encountered, the Cleaner may refuse to handle them and may adjust or terminate the Service for safety reasons.

The Customer is responsible for complying with local waste and recycling regulations at the Premises and for arranging appropriate licensed disposal services where required.

11. Liability and Insurance

The Company will exercise reasonable care in the provision of the Services and maintains appropriate insurance cover in respect of its legal liabilities.

The Companys liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, is limited to the direct cost of repair or replacement, subject to a reasonable assessment of wear and tear and the age or condition of the item.

The Company is not liable for:

Any pre-existing damage, defect, or deterioration at the Premises, including stains, burns, or marks that cannot be removed using reasonable cleaning methods.

Any indirect, consequential, or economic loss, including loss of profit, loss of opportunity, or loss of enjoyment.

Any damage resulting from the Customers failure to provide accurate information, adequate access, or notice of special requirements.

The Customer must report any alleged damage or loss attributed to the Company as soon as reasonably practicable and in any event within 48 hours of the visit. The Company may request evidence and an opportunity to inspect the alleged damage before any remedial action is taken.

12. Keys and Security

Where the Customer provides keys, access codes, or alarm information, the Company will take reasonable care to keep this information secure and confidential.

The Company accepts no responsibility for any loss resulting from keys supplied by the Customer that were already missing, damaged, or improperly labelled before being handed to the Company.

On termination of regular services or upon request, the Company will return any keys held. It is the Customers responsibility to check that all keys have been recovered and to arrange any lock changes they consider necessary.

13. Health and Safety

The Company operates in accordance with applicable health and safety requirements. Cleaners are instructed to use equipment and products in a safe manner and to refuse any task that may put them at unreasonable risk.

The Customer must not ask Cleaners to undertake any task that falls outside the agreed scope of work or that may be unsafe, including climbing on furniture or unstable surfaces, using non-standard ladders, or handling biohazards.

14. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, pandemics, accidents, or emergency situations.

15. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all bookings made after the effective date of the updated terms. For ongoing regular services, the Company will provide reasonable notice of any material changes.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the Services provided.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

18. Entire Agreement

These Terms and Conditions, together with any written confirmation of booking or service agreement, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.